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Какова минимальная сумма заказа?

Минимум 10 кг или 2000юаней.

 

1. Product price:

The price displayed online is the product price, excluding the freight and tariff from China to Russia.

 

2. Minimum order:

The clothing sales on our website are only for wholesale.

The minimum order amount is 2000 yuan (about 20000 rubles) or 10 kg.

 

3. Order process:

1) Browse the model, size row, color on the website, select the required product, fill in the quantity, and add it to the shopping cart.

 

2) Register and submit the order. Or please download the order.

Email product model, color and quantity to address meily@littlebearcn.com

(Please indicate your details when ordering).

 

3) After receiving the order, we will check the available quantity of the warehouse. And confirm.

——Make changes if necessary, such as when the inventory is insufficient. Change the size or style.

 

4) You approve the order.

——We check the weight of the goods, and then issue a bill, considering the delivery to our warehouse in China.

 

5) Please make payment as soon as possible after receiving the invoice, otherwise the availability of the selected products cannot be guaranteed.

 

6) After receiving the payment, we will deliver the goods within 2-5 working days.

 

7) Logistics cost:

Logistics costs fluctuate. This is related to the specific product, weight and volume, and the city to which the goods go.

 

To accurately calculate the cost, please contact the manager: meily@littlebearcn.com.

 

Our manager calculates the approximate weight and freight of the order when processing the order.

Freight can be paid after receiving the goods.

 

Example:

Generally, we recommend that you use the most economical. Automobile+railway (highway and railway).

Two bags of children's knitted shirts, 183 kg, 1.15 cubic meters in volume, 16000 yuan in price, arrived in Novosibirsk, US $/RMB: 7.0, price kg: 2.4 dollars

 Total cost: US 2.4 * 183 kg+16000 yuan * 2% (safety)+40 yuan * 2 (RMB 40/bag, logistics company waterproof packaging again)=496 dollars,

 

The transportation company provides four delivery methods:

(1). Received in Moscow

The warehouse is transferred from Guangzhou ► Moscow ► to TC ► for delivery.

 

(2). Yekaterinburg reception

Guangzhou warehouse ► Yekaterinburg ► transfer to tk ► delivery.

 

(3). Received in Novosibirsk

Guangzhou warehouse ► Novosibirsk ► issue.

 

(4). Get your own city's transportation company

Warehousing in Guangzhou ► Manchuria ► cross Baikal ► transfer to tk ► delivery.

I wish you a happy order.

1 Why my points or coupon disappeared?

   Hi, please check whether you used them on your previous order?

   You may check in "My orders", if the order was unpaid then you can cancel it first , so that the coupon and points will be returned to your account, points and coupon both have valid time.

 

2 Why isn’t my promo code working?

   Hi, It may be caused by the following reasons:

 

   1. The discount is applied to the original price but not sale price on the page.

 

   2. The code has already expired.

 

   3. The purchase amount does not meet the standard of this code.

 

3 Can I pay with a gift card?

   Hello, we apologize that we don't accept Visa Gift Cards for payment.

 

   We suggest you to try Online bank transfer, PayPal or credit/debit card.

 

4 Do you offer cash on delivery?

   Sorry, we do not currently offer cash on delivery service

 

   We recommend that you try online bank transfer, PayPal or credit/debit card payments.

 

5 Why do I need to verify my payment on my order?

   We apologize for any inconvenience. It is required by your bank, please kindly have a check with them. Also please check your email and reply with the requested documents if necessary.

 

   Thank you for your understanding and cooperation.

 

6 How to use points or coupon?

   At checkout page, there are boxes for coupon code and points on the right side. Please type in the correct coupon code or points amount, then click "APPLY".

 

7 It says the coupon code was already used, but I didn't.

   Hi, please check whether you used them on your previous order?

 

   You may check in "My orders", if the order was unpaid then you can cancel it first , so that the coupon and points will be returned to       your account, points and coupon both have valid time.

 

   You can check "My orders" to see whether you have an unpaid order used the coupon.

 

8 I placed an order, but forgot to use a coupon,can i add it now?

   Once an order placed, it could not add any coupon . If the order has not ship out yet, you can cancel it by yourself and get a full refund, then the coupon could be used for new order.

 

9 Do you have any promotions now?

   For the most up-to-date information on promotions and sales, please refer to our main home page via Littlebearcn.com.

 

   Be the first to know about our sales, giveaways, collection drops + more by making sure you are able to receive emails and push notifications from Littlebearcn.

 

10 What kind of payment methods do you have?

   Hi, we support Credit/Debit Card , PayPal  and Online bank transfer. Usually, customers pay orders with their cards and PayPal.

   Notes: Littlebearcn accepts Visa, MasterCard, American Express and Maestro.

 

11 Are there any additional fee?

   Hello,Generally, there is no additional fee.

 

   As our prices do not include taxes or duties, it is not 100% sure whether you will be charged for taxes or not.

 

12 Why was my payment declined?

   It might be the below reasons:

 

  1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).

 

  2. Card issuer bank declined your payment.

 

  3. No enough balance on the card.

 

  If possible, we advise you to try paying with PayPal or Online Bank Transfer.

 

13 Can I use more than one discount?

   Sorry, only one coupon code can be applied to an order at one time. But points can be used with coupon at the same time.

   Note: For poping up coupon, you need to "Collect" them first, then they will be saved.

 

14 What if I was charged any tariffs?

    Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from location to location. 

 

    Note: We kindly suggest you not asking for other agents with regards to declaration and customs clearance, for we can only compensate for invoice from the shipping companies which is used to ship your order.

1 How can I return items?

   Sorry that our products did not meet your expection. Please contact our customer service and tell us which items you want to return.

   Note: Item ID or Item sku is needed, so that our agent can process your return request and offer the return address for you.

 

2 Can I get full refund for the return?

   Yes, we will offer a full refund on the items you returned, and the refund amount is the actual prices you paid.

 

   Kindly Note:

 

   1. Return shipping fee and unreturnable items are not included.

 

   2. Coupon codes and Littlebearcn points will not be refunded.

 

3 What if I received an item not as described?

   We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.

 

   Note: here are some info needed:

 

   1. picture of the different parts about the item

 

   2. Item ID or Item sku of the item. (You can find the sku number at the description of the item)

 

4 What is the status of my return or exchange?

   We will process and update your return status in your account "My orders"-"Refund Status" after we receive your return asap.

   Note: the refund should reflect your account depending on the refund method you selected.

 

5 Can I return one of my orders?

   Yes, we accept return within 30 days of receipt for most items in new condition. Kindly suggest you to contact manual service for return details if necessary.

 

   Note:

 

   1. Item ID or Item sku is needed. (You can find the sku number at the description of the item)

   2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts.

 

6 Why was my refund amount incorrect?

   Hi, we will offer a refund of actual price on all items you returned.

 

  Note: Original shipping fee and shipping guarantee are non-refundable.

 

  Coupon codes and Littlebearcn points will not be refunded.

 

7 What if I received an item with craft or fabric issue?

   We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.

 

   Note: picture and Item ID or Item sku of the item are needed.

 

8 What if I received items with Stains or Odors Issue?

   We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.

 

   Note: picture and Item ID or Item sku of the stained item are needed.

 

9 What if I received a wrong item?

   We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.

 

   Note: here are some info needed:

 

   1. picture of the wrong item you received

 

   2. Item ID or Item sku of the original item. (You can find the sku number at the description of the item)

 

10 What is your return policy?

     We accept return within 30 days of receipt for most items in new condition. Please check here for more details: Return policy.

 

11 Why is my item missing?

     Sorry for this, maybe your order was shipped out in different packages separately, you can check details via "My orders".

 

     If not, please contact our manual service for more help.

     Note: here are some info needed:

 

     1. pictures of the whole outer package including shipping label and all items you received.

 

     2. SKU or item id of missing item

1 Can I use Littlebearcn pictures on my own website?

   Hi, thanks for your like and support for Littlebearcn. Regarding to the cooperation, please contact: sale@Littlebearcn.com

 

   Our colleague will contact you in first time if needed.

 

2 Will you restock sold-out items?

   We do apologize for the inconvenience.

 

   If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store.

 

3 Do you use fur and genuine leather?

   Hi, we do not use real fur or genuine leather, but our products are high quality artificial materials.

 

   You can check the material of the item in its description.

 

4 How do I leave a review?

   please follow the steps below:

 

   1. Locate the order in "My orders"

 

   2. Click the "Confirm Delivery" button after receiving

 

   3. Click the "Review" button to leave a review on the item(s) you've purchased

   Note: Archive orders can't be reviewed.

 

5 What if an item is out of stock?

   We do apologize for the inconvenience.

 

   If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store.

1 I can't find my order in my account

 

   Littlebearcn support 1 kinds of login methods: Email address, please make sure you log in the correct accout.

 

   If you still can not find your order after done this, please contact us for help.

 

2 How to edit or reset my password?

   Hi, you can edit or reset password via clicking "Account Security" button in "My Account".

 

3 Why do we sign you up for an online account?

   A Littlebearcn account is very necessary, you can check the order details after placing an order in your Littlebearcn account. 

 

4 Where can I find coupons that I get?

   Hi, if you have coupons, you can check them by visiting "My Coupons" in your SHEIN account.

   Note: For poping up coupons, you need to "Collect" them first, then you can have these coupons.

 

5 Why can’t I log into my account?

   1. Kindly check if the account email address and password are correct.

 

   2. Littlebearcn support 1 login methods: Email address,please make sure the correct login.

 

   3. If you forgot password, click the button“Forgot Your Password”on login page for help.

 

   Note: If the registered email address was wrong, you can contact us for more help.

 

6 How do I update my email address?

   Really sorry for any inconvenience. But I have to tell you that, we cannot change your registeration email address for your Littlebearcn account. This is related with your account safety.

 

   1. If you didn't purchase yet, we kindly suggest you to register a new Littlebearcn account.

 

   2. If you have orders/wallet balance n this account, we kindly suggest you to keep this account until all isssues are solved. Then you can use correct email for registeration.

 

7 How do I change details of my account?

   Hi, you can edit or change the details of your account via "My Account".

   Note: Registered email address can not be changed now, you can contact us to delete wrong account.